Shipping policy
Shipping Policy
Last Updated: September 2026
At PHANTØM, we work to get your order processed and delivered as quickly as possible.
Processing Time
Orders are typically processed within 1–3 business days.
Once your order has been shipped, you will receive tracking information when available.
Delivery Time
Estimated delivery time is 8–15 business days after your order has been processed.
Please note that delivery times are estimates and are not guaranteed. Delays may occur due to customs, weather, carrier issues, holidays, or other circumstances outside our control.
Tracking
Tracking information will be provided once your order has shipped. Tracking updates may take some time to appear after the package enters the carrier's system.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout. If an order is returned because of an incorrect or incomplete address, additional shipping costs may apply.
Delayed or Missing Orders
If your order has exceeded the estimated delivery window and you have not received it, please contact us with your order number so we can help investigate.
Contact
For shipping questions, contact us at: