Refund policy
Return & Refund Policy
Last Updated: September 2026
At PHANTØM, we want you to be satisfied with your purchase. If you need to return an item, please review the requirements below.
Returns
We accept returns within 30 days of delivery.
To be eligible for a return, the item must:
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Be unused and unworn
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Be in its original condition
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Be free from damage, stains, or signs of use
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Include its original packaging when applicable
Items that do not meet these requirements may not be eligible for a refund.
Restocking Fee
A 15% restocking fee will be deducted from the refund amount for eligible returns. This fee helps cover the costs associated with receiving, inspecting, processing, repackaging, and restocking returned items.
Return Shipping
Customers are responsible for the cost of return shipping unless the item arrived damaged or the wrong item was received.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
For approved returns, the 15% restocking fee and any applicable return shipping costs will be deducted from the refund.
Refunds will be issued to the original payment method. Please allow additional time for your payment provider to process the refund.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us as soon as possible with your order number and photos of the item so we can assist you.
Contact
For return or refund questions, contact us at: